Letter to Parents

What is The Club Penguin Experience?

The Club Penguin Experience is a safe, virtual world where children can play games,
have fun and interact.

How does it work?

Each player chooses a penguin, gives it an identity and explores The Club Penguin Experience, interacting with other penguins by chatting, text messaging, playing games, sending greeting cards, or using emotes (emotion icons) and actions (ie. wave, dance, sit, walk or throw a snowball).

By helping other participants and playing games, players earn virtual coins that allow them to buy clothing and accessories for their penguin or furniture for their igloo.

Who is The Club Penguin Experience for?

The Club Penguin Experience is designed for 8-14 year olds, but is open to
children of all ages.

Why did you create The Club Penguin Experience?

Chatting and gaming are the two most popular online activities for children, yet most products are geared to older teens and adults. As parents of young children, we wanted to create a fun, online world that we’d be comfortable letting our own kids visit.

Is it safe?

In order to ensure the safest possible environment, we created two chat options.

Open Chat allows players to type their own messages to other users. Before any message goes out, however, our sophisticated filtering system ensures that nothing inappropriate gets through. The system blocks certain words and phrases, and also deciphers codes players might use in an attempt to get past the filter and bully others.

In order to further guarantee the security of open chat participants, moderators monitor what’s going on and receive player reports of misconduct. An “M” icon on the upper, right-hand portion of the screen reminds participants that a moderator is available to help. Players who engage in inappropriate behavior can be silenced or banned.

Easy Chat is the perfect solution for parents seeking the ultimate in online safety. This bulletproof option limits what users can say to a predefined menu of greetings, questions and statements, as well as emotes, actions and greeting cards. Easy chat users can only see what other easy chat users are saying.

Are my child’s personal details safe with The Club Penguin Experience?

Yes. The Club Penguin Experience has a strict Privacy Policy. Any information transmitted during account setup is encrypted so even our employees can’t recall it.

Does it cost anything to join The Club Penguin Experience?

Nope! Everything is free for everyone!

To join The Club Penguin Experience, click here.